Software service for EPOS-Plan
Buying EPOS-Plan automatically includes a maintenance and update agreement. It is free of charge for the first three months; after that an annual fee applies. If no further maintenance and update service is wanted, the agreement simply ends after those first three months. Please note that there is no other way of updating EPOS-Plan – updates are available within the maintenance agreement only.
INEKON – Intelligente Energiekonzepte provides the following services as part of the agreement:
- Telephone support on working days from 9 a.m. to 4 p.m. (CET) on +49 711 9959 826 50, fax +49 711 9959 826 59. Please have your customer number, the version of your operating system and your EPOS-Plan version to hand. E-mail: info@inekon.de
- Questions by e-mail and over the internet. Answers to frequently asked questions are published on the FAQ page and at www.epos-plan.de.
- Updates and maintenance are delivered through our server.
- Remote support with TeamViewer in case of problems.
- Updated manufacturer data – from heat pumps and boilers to CHP modules, collectors and storage units – is offered for download on our server.
- Server access is granted as part of the maintenance agreement. It is free for the first three months after purchase; afterwards a maintenance and update agreement can be concluded.
The program also contains an extensive built-in help system and an AI assistant that searches both the help and this online documentation.